ExcelCare™ Predictive, Proactive and Preventive Application Management Services for your SAP Landscape

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Every CIO, regardless of industry or size of company, faces the budget balance of keeping the company running smoothly versus new technology innovation.

From an enterprise application management perspective, the same challenges remain:

  • Having the agility to manage an environment dictated by uncertainty and change
  • Lowering annual maintenance spend
  • Improving end user satisfaction and service delivery
  • Maintaining business continuity and preserving operational control
  • Maximizing existing resources that support critical processes and balancing skill sets
  • Providing proactive innovation and improving business processes reduction goals.
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ExcelCare™ enhances the value of an existing SAP landscape, enabling organizations to “thrive after go-live” via robust operational excellence. Continuous improvement services and solutions are offered as part of the program.

ExcelCare™ allows different application-managed service (AMS) programs to meet different needs. For example, “just keeping the lights on” to more integrated programs. These integrated programs include continuous improvements that cover administration, functional support, technical support, and enhancements. It also includes value additions, such as extended support hours and multiple geographic coverage.

The ExcelCare™ program supports the entire lifecycle of SAP applications and goes beyond cost reduction to focus on creating and extending application value. Microexcel has deep experience in providing SAP application support for organizations of varying sizes, on a global basis. This support includes Level 1, Level 2, and Level 3 application support, spanning:

  • Functional support for all solutions of SAP solutions for both on-premises and cloud applications
  • SAP technical development and enhancement support
  • BASIS and SAP HANA support

Microexcel Functional and Technical Expertise

Functional Expertise

  • SAP S/4HANA Business Suite and SAP Business Suite
  • SAP mobility
  • SAP cloud applications including SAP SuccessFactors, SAP Hybris, SAP Ariba, Cloud for Customer (C4C)
  • SAP Business Intelligence
  • SAP Enterprise Information Management
  • SAP Enterprise Performance Management

Technical Expertise

  • SAP system administration, monitoring and security
  • Functional and technical enhancements using ABAP, Java, and all SAP development tools
  • SAP integration via SAP Process Orchestration, HANA cloud integration and other SAP middleware technologies
  • SAP NetWeaver Portal
  • UI development using UI5, Fiori, SAP Personas

ExcelCare™ SAP AMS Program

ExcelCare™ covers every stage of SAP environment transition, steady state, and sustainment. Everything from daily tasks to support for continuous improvement initiatives. Core services of ExcelCare™ may include:

Support Business Change Management

  • Level 1, 2, and 3 user support
  • Incident and problem management
  • Proactive application monitoring
  • Root cause analysis and problem management
  • System stabilization and performance tuning
  • Development and technical support
  • Enterprise job scheduling
  • Break/fix
  • Business continuation and disaster recovery

Continuous Management

  • Early warning alert reports, EDI/ interface/ transaction monitoring, and alerts
  • Batch monitoring
  • Daily system health checks and report automation
  • Authorization and role maintenance/troubleshooting
  • New system user request processing
  • User training

Ongoing Improvement

  • Business processes and system performance optimization
  • Application adoption and improvement
  • SAP road map creation
  • New technology and cloud adoption

Business Change Management

  • Business process enablement
  • New modules or functionality
  • Support for planning, designing, executing, and stabilizing upgrades
  • Incremental system changes
  • Follow-up support for on-going live, release changes, and migrations

Key Highlights and Features of ExcelCare™

Covers L1 to L3 SAP functional and technical user support, continuous management, ongoing improvement, and business change management activities

Integrated SAP support desk, best-in-class procedures based on Run SAP processes, templates, incident management tools, and reporting mechanisms, laying a strong foundation for comprehensive application support management
A cost-effective solution for customer transformation with SAP technology innovations: SAP HANA migration, cloud, and mobility
Best practices, stringent SLA, ITIL-compliant, and integrated knowledge management conceptualized service delivery model
Robust and reliable knowledge transition model
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Flexible approach: SLA based, shared resource pools, dedicated resources, bucket of hours, on-demand, and supply
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Distributed delivery through on-site, on-shore and off-shore capabilities
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Project governance and metrics-based project monitoring

Discover the Benefits of a Strategic SAP AMS Partnership with Microexcel:

  • Transformational SAP services program
  • Integration of industry best practices and SAP knowledge
  • Enhance IT effectiveness and future proofing with innovation as key driver
  • Flexible pricing model with commitment to risk and reward sharing
  • Excelcare™ framework reduces ticket volume by over 40%
  • Higher business satisfaction with integrated helpdesk, business SLA, innovation council, service orientation, and Design Thinking
  • Best-in-class support center with dedicated service desk delivering true blended shared services and managed services
  • Advanced delivery centers, infrastructure, and security facilities
Contact an Application Managed Service Professional